Privacy Policy

Vows 2 Vintage LLC

This Privacy Policy explains what information Vows 2 Vintage LLC collects when you use Vows2Vintage, how we use it, who we share it with, and the choices you have. It applies to our website, our mobile applications, and our related services.

1. Information We Collect

1.1 Information you give us

Account information. Your name, email address, and password, and, if you sell, the information our payment processor needs to verify your identity and pay you. If you sign in with Google or Apple, we receive your name and email address from that company instead of a password. If you use Sign in with Apple and choose to hide your email address, we receive a private relay address that Apple forwards to you.

What brings you to Vows2Vintage. If you choose to tell us what brings you to Vows2Vintage (for example, buying, selling, or both), we store your answer with your account, you can change it in Settings at any time, and we use it to tailor your experience, to send you occasional emails about selling or shopping (which you can unsubscribe from), and to understand how members use the marketplace. Answering is optional, and your answer never limits what you can do on Vows2Vintage.

Seller verification information. If you sell above the volume and revenue levels set by law, we collect and verify your full legal name or business name, physical address, business tax identification number, bank account information, and a working telephone number and email address. We collect this because the law requires us to. See Section 6.

Listing and profile content. Descriptions, photographs, measurements, prices, and other details you post. This content is public. Do not include your home address, telephone number, or other personal details in a Listing. When an Item sells, we keep a copy of its Listing as it appeared at the time of purchase, including its photographs, description, and measurements, so that we can review any claim about the order. We keep that copy with the order record even if the Seller later edits or deletes the Listing or closes their account.

Transaction and shipping information. Billing address, shipping address, order details, and related records. We also receive tracking updates from the carrier for each order. We keep the town and state of each carrier scan, and we do not keep the ZIP code.

Communications. Messages you send through the Services, and the content of any email or support request you send us. We keep messages between Buyers and Sellers with the Listing or order they relate to, because they can be evidence in a claim.

1.2 Information we collect automatically

When you visit our website or use our app, we collect:

• IP address
• Browser type and version
• Device type and operating system
• App version, and crash and error reports if our app or website runs into a problem
• If you allow notifications, a push notification token for your device
• Pages viewed, links clicked, and access times
• The website or source that referred you to us
• When you accept our Terms of Service or another policy, the date and time, the version you accepted, and the IP address you used

Our rate-limiting provider uses your IP address briefly to limit repeated requests and protect the Services from abuse, and does not store it. If you open a newsletter or other email from us or click a link in it, our email provider may record that you did.

1.3 Cookies and similar technologies

We use only strictly necessary cookies and similar technologies. They keep you signed in, let checkout work, remember your settings, and help protect against fraud. The Services cannot function without them, so they are always active. You can block or delete cookies in your browser settings, but parts of the Services will stop working if you do.

We measure how our website is used and how it performs with Vercel Analytics and Vercel Speed Insights. Both work without cookies and do not follow you across other websites. They tell us which pages are visited, where visitors come from, what kind of device and browser they use, and how quickly pages load.

Our website and app do not use advertising cookies, tracking pixels, session recording, or any technology that tracks you across other websites. If we ever decide to use technology of that kind, we will update this Policy first, and we will not load it on your device until you have agreed to it.

2. Third Parties and Our Service Providers

We do not allow advertising networks, data brokers, or other third parties to collect personally identifiable information about your online activities over time and across different websites when you use our Services.

Two things work differently, and both happen only when you choose them. If you sign in with Google or Apple, that company knows you used it to sign in to Vows2Vintage, under its own privacy policy. When you pay, or when you verify your identity as a Seller, Stripe collects payment, device, and identity information, and Stripe also uses that information for its own purposes, such as preventing fraud and meeting its legal obligations, as described in its own privacy policy.

The service providers we use are:

These providers act on our behalf and are contractually limited to using your information to provide services to us, except for the uses by Stripe, Google, and Apple described above. We do not store full payment card numbers. Stripe processes payment card information directly.

If we add a provider that materially changes how your information is handled, we will update this Policy and, where the change is material, notify you as described in Section 10.

3. How We Use Information

We use the information we collect to:

• operate the marketplace and provide its features;
• create and authenticate accounts and secure access;
• publish, display, and search Listings;
• process payments, calculate fees, and pay Sellers;
• buy shipping labels, arrange shipping coverage on items priced over $100, and provide tracking;
• review and resolve claims, returns, refunds, appeals, and disputes, including by comparing an Item with the copy of its Listing kept at purchase;
• detect, investigate, and prevent fraud, abuse, stolen goods, counterfeits, and other prohibited activity;
• communicate with you about your account, orders, and policy changes, by email and, if you allow them, by push notification;
• respond to support requests;
• tailor your experience, including the welcome you see, based on what you tell us brings you to Vows2Vintage;
• send occasional emails about selling or shopping, and our newsletter if you sign up for it, each with an unsubscribe link;
• understand how members use the marketplace, and measure and improve the performance and reliability of the Services; and
• comply with legal obligations and respond to lawful requests.

4. How We Share Information

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We do not rent or trade your personal information.

We share information only as follows:

• With service providers, as described in Section 2, to perform the functions listed there.
• With other users, to complete transactions. Your Listing content and your username are public. When you buy, your name and shipping address are shared with the Seller, printed on the shipping label, and shared with the carrier so your order can be delivered. When you sell, the address you ship from may appear on the label as the return address. When required by law, a Seller's name, physical address, and contact information are disclosed to the Buyer as described in Section 6.
• With law enforcement and government authorities, where we are required to do so by law, subpoena, warrant, or court order, or where we reasonably believe disclosure is necessary to investigate suspected stolen goods, fraud, or other illegal activity, or to protect the safety or property of any person.
• With professional advisers, such as our accountants, auditors, insurers, and attorneys, under confidentiality obligations.
• In a business transfer, if we are involved in a merger, acquisition, financing, reorganization, or sale of assets. We will require the recipient to honor this Policy or give you notice and a choice before your information becomes subject to a materially different policy.

5. Your Choices and Rights

5.1 Access, correction, and deletion

You can view and update most of your information by signing in to your account. You can close your account yourself in our app or, where available, on our website, and you can download a copy of your data before it closes. Our Terms of Service explain how closure works.

To request a copy of your information, a correction, or deletion of your information, write to hello@vows2vintage.com. We will verify your identity before acting on a request. We will respond within 45 days.

We may keep information we are required to retain for tax, accounting, fraud prevention, legal, or recordkeeping purposes, information necessary to complete an open transaction or resolve a pending claim or dispute, and the copies of Listings and messages kept with order records, as described in Section 7.

5.2 Emails and notifications

You can unsubscribe from our occasional emails about selling or shopping, and from our newsletter, at any time using the unsubscribe link in the message or by writing to hello@vows2vintage.com. We will stop sending them within 10 business days. We will still send you transactional and account messages, such as order confirmations, shipping updates, claim notices, and policy changes. You can turn off push notifications at any time in your device settings.

5.3 Do Not Track and opt-out preference signals

Some browsers transmit a "Do Not Track" signal. There is no common industry standard for how to interpret it, and we do not respond to Do Not Track signals.

Global Privacy Control. Some browsers and extensions can send a Global Privacy Control signal asking websites not to sell or share your personal information. We do not sell or share personal information, and our website and app do not track you across other websites, so there is nothing for that signal to switch off today. If that ever changes, we will treat a Global Privacy Control signal as a valid request to opt out, without asking you for anything more.

5.4 California residents

If you live in California, we make the following rights available to you as a matter of our policy, whether or not any particular statute requires it of us:

• the right to know what personal information we have collected about you, where we got it, why we collected it, and who we disclosed it to;
• the right to receive a copy of that information;
• the right to correct inaccurate personal information;
• the right to request deletion of your personal information;
• the right to opt out of any sale or sharing of your personal information, which we already do not do; and
• the right not to receive discriminatory treatment for exercising any of these rights.

You can exercise any of these rights by writing to hello@vows2vintage.com. An authorized agent may submit a request on your behalf with written authorization that we can verify.

5.5 Users under 18

The Services are for adults. You must be at least 18 to create an account. We do not knowingly collect personal information from anyone under 13.

If you are a California resident under 18 and you are a registered user, you may request removal of content you posted on the Services. Write to hello@vows2vintage.com with the subject line "Minor Content Removal," identify the content, and confirm that you posted it and that you are under 18. We will remove it or make it invisible to other users and to the public. Removal does not ensure complete or comprehensive removal. Content may remain in backups, may have been copied or reposted by others, and may need to be retained where the law requires it.

If you believe a person under 13 has given us information, write to hello@vows2vintage.com and we will delete it.

6. Seller Identity Disclosure Required by Law

Federal and California law require online marketplaces to collect and verify identifying information from sellers who reach certain sales volume and revenue levels, and to disclose some of that information to buyers.

If you are a Seller who reaches those levels, we will disclose your name, physical address, and a working telephone number, email address, or other means of direct electronic messaging to Buyers who purchase from you. We provide that disclosure in the order confirmation and in the Buyer's account transaction history.

If you are an individual seller who does not have a separate business address, you may be able to provide an alternative address in limited circumstances. Contact help@vows2vintage.com to discuss your options before you reach the disclosure threshold.

7. Data Retention

We keep personal information only as long as we need it for the purposes described in this Policy, and then for as long as the law requires us to keep it.

8. Security

We protect information using encryption in transit and at rest, HTTPS across the Services, access controls that limit staff access to what each person needs, and providers that maintain recognized security certifications.

No online service can guarantee absolute security. You are responsible for keeping your password confidential and for using a password you do not reuse elsewhere. Tell us immediately at help@vows2vintage.com if you believe your account has been compromised.

9. Where We Operate

We operate in the United States, and our providers store information primarily in the United States. Some of our service providers may store or process information outside the United States. If you access the Services from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States and in the other countries where our providers operate.

10. Changes to This Policy

We may update this Policy. When we do, we will post the updated version at vows2vintage.com/privacy-policy with a new effective date.

If a change materially affects how we collect, use, or share your personal information, we will notify you by email to the address on your account, or by a prominent notice in the Services, at least 30 days before the change takes effect. Where the change requires your consent, we will obtain it before the change applies to you.

You can see the effective date of the current version at the top of this page.

11. How to Reach Us

If you have a question, a request, or a concern about this Policy or about how we handle your information, contact us. We aim to respond within 5 business days and will respond to formal privacy requests within 45 days.

Contact Information

• Company: Vows 2 Vintage LLC
• Address: 25422 Trabuco Road, STE 105-356, Lake Forest, CA 92630
• General and legal notices: hello@vows2vintage.com
• Buyer and seller support: help@vows2vintage.com
• Telephone: (949) 627-8692